The SAP Customer Influence Portal allows SAP customer to raise their voice. They can submit feature requests and actively influence SAP products. The website got an update and while I tried not to access it (there are reasons 🔗), I was made aware of some influence requests I should take a look at. Personally, my opinion of the whole influence process still is that it is the perfect place to send your ideas to die. The underlying, conceptional problems are still the foundation for the customer influence. As long as these exists, chances that your idea gets the attention it deserves are not determined by the quality of the idea, but by SAP’s internal corporation strategy.
Nevertheless, I logged on.
Customer Influence and adoption
Well, before that I access the Customer Influence and adoption 🔗 website. There is a section on how to join.
I clicked the links for both guides. Nothing. No PDF.
Neither in the preview, nor when I click on download. What I got was an error instead.
Well, Hello SAP. Again, an invalid certificate.
The certificate expired on 10.11.2026. Yesterday. I know, I know, my fault. All praise SAP, the masters of security. The same company that runs public cloud services customers depend on. If there is something wrong, it is as intended, I just fail to understand how the internet works. Why did I not access the document a few days earlier?
Influence.sap.com
Let’s do this unprepared by just accessing the influence app: https://cis.influence.sap.com/sections/7686109958559435867 🔗
There is a section improvement requests.
You can apply filters. The placement of the remove all filters action surprises me. The filter however seem to work, albeit the performance can - no: must be - better.
I have no idea who came up with the Filter by dropdown. But yes, that’s not what you see every day.
Here is a video of the dropdown showing how it feels in real live.
Profile
I looked at my profile and there is not much you can do. Having the e-mail fit completely into the left tile would be nice.
The profile states that I can update my profile at my SSO provider (“Please update your profile through your SSO provider.”). I did log on using my username and password. So … what’s my SSO provider? Maybe SAP ID (or whatever it is named)? A link would be nice. I remembered that there is something like accounts.sap.com 🔗, and yes, this site shows profile information.
I don’t know about you, but I have certain trust issues with links on SAP sites, and specially with links in a legal section. Nevertheless, if I see a link, I click on it. So I clicked on Cookie Statement. It is a link that goes to: https://account.sap.com/core/doc/SAP_IDService-CookieStatement.pdf 🔗
Or not. No PDF was opened, instead, I got a logon page. I am not a legal expert. But I assume that is not how it should be. Well, no cookie statement for me. In case someone from SAP is reading this: fix this? Maybe, today?
Display profile data
In the SAP Account profile management, you can display your profile data: https://accounts.sap.com/ui/protected/userData 🔗
That’s a lot of information to process. Let’s start with the password policy.
That’s a link. You know: when there is a link, I click it. Let’s open https://accounts.sap.com/policy/passwords/sap/web/1.1 🔗
“403 Forbidden - You don’t have permission to access this page.”
OK, the password policy is nothing i should be able to see. Then, maybe, someone from SAP can either remove this unnecessary information or make it somewhere available?
Several terms of use and data privacy documents are linked that I acceppted at one point in time?
There is a ALL_1 data privacy statement linked. Click 🔗, and gues what? Yes: Hello SAP, what is going on? Fun fact: the error page contains a link to a cookie statement. Guess whether the link works or not …
Tiles
My profile contains several tiles. Some are a link to another app. Some of those are dead links. For instance, SAP BUsiness Accelerator Hub 🔗 returns Service Unavailable. While for most tile names I can link them to something, I have no idea what One Product Planning Workplace is.
But you know what? There is a link 🔗.
Aha. Not what I expected. But OK. SSO Setup Portal, Demo purpose.
Looks like a place to submit ideas? What kind of ideas 🔗?
No idea where I landed. Looking at some votes, it seems that this an app used by SAP employees to vote, to test? But there are also names from people listed that, at least from LInkedIn, do not work at SAP, for instance at AOK. Although this could just be a Name coincidence. Maybe those are real ideas that also exist in the official customer influence app? I searched and found nothing. Nevertheless, this app is an aha app 🔗.
Now, the question to answer is: Why? Why are so many legal links not working? If this is a test or demo site for SAP, why can I access it? Are the names I can see real people? Is this site actively used by someone? By SAP customers? Interal only? By Aha?